FAQ'S + POLICIES

OUR POLICIES

BOOKING:

 

For all photography sessions we require a non-refundable deposit and also serves as a cancellation fee, no exceptions. This fee covers initial communication, all planning, location hunting, and serves as your reservation booking. However deposits can be transferable upon approval under communicated circumstances. All remaining balances are due before the start of the session. 

Wedding packages $1,000 or less require a 50% deposit otherwise a 30% deposit is due immediately to reserve your event and also serves as a cancellation fee. The remaining balance is due two (2) weeks before the date of the wedding.  This can be broken up into multiple payments however needed.

CANCELLATION:

 

We require a 7 day cancellation notice or client forfeits their deposit paid to book the session. If the client notifies under the allotted time, the deposit can be credited towards a future session only if the client reschedules within 7-14 days of original session date. If rescheduling more than 60 days out, a new deposit will be required.

For weddings and events, if for any reason the Client cancels before the wedding date, the Photographer will keep the paid deposit as a cancellation fee. Cancellation must be sent in writing, by text (336)-403-5009 or e-mail studios@dancinggrass.com. However, if the client requires to change the wedding date, we will do our best to accommodate the change and no fee will be charged as long as the new date is available and within five months of the original event date.  If we are not available for the new date, the original contract will be cancelled and subject to the cancellation policy.

 

TARDINESS:

 

Please plan enough time to get to your session. Whether that is getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. We respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect ours. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your deposit and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session duration will not be affected.

 

CANCELLATION BY US:

If Dancing Grass Studios cannot perform duties in agreement due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness or emergency, then the Photographer shall return the deposit to the Client but shall have no further liability with respect to the agreement. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer.

FLORAL SUBSTITUTION POLICY:

The designer may make appropriate substitutions of flowers, container types or colors due to availability or season that may not exactly match your request; but will maintain the overall tone and feel of the client request. Any substitutions made will reflect an equal or higher value of your requested arrangement. 

DEPOSIT/REFUND POLICY:

We require 50% of your total balance to begin production or reserve a date and time. All sales are final, deposits are non-refundable but transferable depending on the service. By submitting payment you agree to the services quoted. Floral Deposits are non-refundable and Deposits are only transferable for 30 days. Totals less than $200, must be paid in full.

 
 
 
 

FAQ'S