FAQ'S + POLICIES
For all photography sessions we require a non-refundable deposit and also serves as a cancellation fee, no exceptions. This fee covers initial communication, all planning, location hunting, and serves as your reservation booking. However deposits can be transferable upon approval under communicated circumstances. All remaining balances are due before the start of the session.
We require a 7 day cancellation notice or client forfeits their deposit paid to book the session. If the client notifies under the allotted time, the deposit can be credited towards a future session only if the client reschedules within 7-14 days of original session date. If rescheduling more than 60 days out, a new deposit will be required.
If Dancing Grass Studios cannot perform duties in agreement due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s/Videographer's illness or emergency, then the Photographer/Videographer shall return the deposit to the Client but shall have no further liability with respect to the agreement. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer/Videographer.
Please plan enough time to get to your session. Whether that is getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. We respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect ours. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your deposit and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session duration will not be affected.
ABANDONED OR POSTPONED PROJECTS:
We reserve the right to terminate the project if the timeline extends beyond the original estimated completion date as a result of changes or delays requested by the Client. Additionally, we reserve the right to terminate the project if the Client changes their vision for the project in a manner that is not in line with the original scope of work agreed upon.
The Client shall pay the Company a deposit of 50% of the total project cost upon acceptance of the Service Agreement. The remaining balance shall be due upon completion of the project. All deposit fees are non-refundable. Deposits are required to begin production or reserve a date and time.